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PRODUCT
Advanced LivedCX®
1. BENCHMARK
Feature product
1. LivedCX® Benchmark

We create an advanced foundation of focused data that ascertains your unique situation from every angle, internally and externally.

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We enable you with unrivalled data benchmarking for informing world-class process standardisation.

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DATA
Three LivedCX® Benchmark products
1:1 Data collection

Our Data collection’s mission focuses on scanning critical intelligence such as customer conversations, business processes and agent performance.

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We enable you with an unrivalled data collection that scans for one single source of truth.

1.1 Source-Data
1:2 Golden Flow

Our Golden flow’s mission focuses on mapping intelligence to determine best in class service benchmarks across an entire experience journey.

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We enable you with an unrivalled Golden flow that maps the reality of your customer experience.

1:3 Sense making

Our Sense making’s mission focuses on showcasing an instant map to analyse and understand a process for every contact scenario.

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We enable you with unrivalled Sense making that showcases processes across the entire business.

Advanced LivedCX®
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